TRAINING AND DEVELOPMENT OF HUMAN RESOURCE IN BANKING OPERATION A STUDY OF UNION BANK PLC OKO
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Study Level: BTech, BSc, BEng, BA, HND, ND or NCE
TABLE OF CONTENTS
Table of contents v
- Background of the study 1
- Statement of the problem 4
- Purpose of the study 5
- Significance of the study 6
- Research questions 6
- Scope/delimitation of the study 7
- Definition of terms 8
REVIEW OF RELATED LITERATURE 10
2.1 Concept of training and development 11
2.2 Nature of training and development 15
2.3 Employee/operative training 15
2.4 Executive/management development 24
2.5 Organizational knowledge 31
2.6 Reasons for training 32
2.7 Purpose for training 34
2.8 Evaluation of training 37
2.9 Summary of literature review 39
3.1 Design of the study 40
3.2 Area of the study 41
3.3 Population of the study 41
3.4 Sample of the study 41
3.5 Instrument for data collection 42
3.6 Validation of the instrument 43
3.7 Distribution and retrieval of instrument 43
3.8 Method of data analysis 43
Data presentation and analysis 44
Summary of Findings, Conclusion and Recommendations
5.1 Summary of findings 53
5.2 Conclusion 54
5.3 Recommendation 55
5.4 Limitation of the study 56
5.5 Suggestions for further research 57
This study is carried out to examine the training and development of human resource in building operation in Union Bank Plc, Oko branch. To achieve this, the researcher prepared and administered questionnaires to the staff of Union Bank Plc, Oko branch. The information gathered was presented in tables and analyzed using simple percentage techniques. It was found that human resource training influence the operations of Union Bank of Nig. Plc Oko branch, and that training programme increases employees’ and organizational productivity. Based on the findings, the researcher recommends that management should always see training and development of their employees as one of the motivational tools that will increase productivity. In conclusion, systematic training and development of human resources enhance efficiency and effectiveness as well as increase profitability and productivity of the organization.
1.1 BACKGROUND OF THE STUDY
Do we ever settle to think why some organizations recruit better applicants than others, why some business enterprises are more efficient or perhaps, more effectively organized than others? Why some establishments are more productive than others, why some firms make profit while others are folding up? It is possible to answer the above questions with this simple phrase; lack of requisite skills and failure on the part of management to identify and adequately take care of their inadequacies”.
After recruitment and selection of employees, they need to be maintained and motivated towards achieving the organizational goals. And this can be achieved through training and development of the organizations workforce.
Sound and constructive human capital development facilitates optimization of available potentials and provides opportunities/leverage for better repositioning of an organization to achieve global competitiveness. Hence, human resource development is a pre-requisite for organizational survival, sustainability and success. This fact is reinforced by Chinese wise saying, which says thus;
“If you wish to plan for a year, sow seed
If you wish to plan for 10 years, plant trees.
If you wish to plan for a lifetime, develop men”.
The above, summarizes and underscore the indispensability of human resource development in organizations.
Brief History of the Study
The Union Bank of Nigeria has a long and proud history dating back to 1917, when it first opened its doors for business as the colonial bank. In 1925 it was brought by Barclays, becoming Barclays Bank Dominion, colonial and overseas which it remained until the early 1970s.
In 1971, Barclays incorporated the bank locally in Nigeria as Barclays Bank of Nigeria Plc and sold a significant shareholding to the federal government and the Nigerian public. In 1979 the banks name was changed to the Union Bank of Nigeria Plc, to reflect the change in its ownership structure.
In the early 1990s, the Nigerian government started a policy of privatization of state owned asset, which resulted in 1993 in both the government and Barclays selling their remaining stakes in the bank to the public at large, thus creating a truly publically owned bank.
Since the early 1990s, the bank has enjoyed a period of unparalleled growth, acquiring universal Trust Bank Plc. Broad bank limited and Union Merchant Bank as well as increasing shareholder funds through a rights issue in 2005. The Union Bank of Nigeria now has a network of over 400 branches across Nigeria, a subsidiary in London and offices in Ghana, Benin and South Africa. In 2009, it posted gross earnings of US and 980 million and total assets of US and 8.8 billion. The bank’s management team is headed by Emeka Emuwa as the group managing Director/Chief Executive. Other executive management team members include:
Adekunle M. Adeosun – commercial/retail banking (south) and consumer banking.
Philip Ikeazor – corporate, international/investment banking and treasury.
Ibrahim A. Kwargana – commercial/retail banking (North) and public sector.
Mrs. Oyinkan Adewale – chief financial official.
1.2 STATEMENT OF PROBLEM
The efficient training and development of human resources in an establishment, which Union Bank Plc is not an exception, requires immediate attention because the negligence given to the establishment which will in turn led to the downfall or bankruptcy of the establishment.
This study seeks to investigate if training and development of human resources is practiced in Union Bank of Nigeria Plc, the approaches of training and development of human resources the negative attitudes of management and supervisors on training and development of their sub-ordinates, as well as the impact of modified behavior, attitude and moral on employees in Union Bank of Nigeria Plc.
1.3 PURPOSE OF THE STUDY
The main purpose of this study/research work is to critically define, analyze and clearly identify training and development of human resource in banking institution. And also,
- To ascertain the influence of human resource of Union Bank of Nigeria, Oko branch.
- To determine the types of training available method and place of training in Union Bank of Nigeria, Oko branch.
- Find out whether staff of the bank sees training and development programme as motivating and means of job enrichment and satisfaction.
- Evaluate work performance before and after training programme in Union Bank, Oko branch.
- Determine whether there is any relationship between labour turnover and availability of training and development opportunities in banks.
1.4 SIGNIFICANCE OF THE STUDY
It is important to print out that on completion of this research work, it would be of immense significance to the following group of people:
- Management and supervisors of Union Bank Plc Oko branch. If the management and supervisors of the bank apply the findings and recommendation of this research work, training and development would be achievable in the bank.
- It would also help the management to know how much training and development influences worker’s productivity and performance.
- Researchers: the output of this work will serve as a base for further research in future on related or similar topic.
1.5 RESEARCH QUESTIONS
In order to achieve the purpose of this study, some questions need to be considered. Below are some research questions which have been formulated:
- Do training and development of human resources influence the operation of the bank?
- What type or method of training do your bank adopt?
- Are you motivated after the training and development programme?
- Are you convinced that your performance improve after the training and development?
- Is there any relationship between labour turnover and availability of training and development opportunities in your bank?
1.6 SCOPE/DELIMITATION OF THE STUDY
In this project work, “training and development of human resource in banking operation” is restricted to Union Bank of Nigeria Plc, Oko branch, Anambra state.
1.7 DEFINITION OF TERMS
Training: This is the acquisition of basic skills for efficient performance of specific duties or tasks. It is an organized procedure through which people acquire skills for a definite purpose, the purpose is to achieve a change in the job behavior of those trained.
Development: This can be defined as all those job and organizations related activities as well as other extra curricula activities undertaken to expose employees to comfortably and conveniently perform additional duties and assume challenging positions in the organizational hierarchy.
Human Resource: This is the set of individuals who make up the workforce of an organization, business sector or economy.
Bank: A bank is an establishment authorized by a government to accept deposit, pay interests, clear cheques, make loans, act as an intermediary in financial transactions and provide other financial services to its customers.
Banking: This simply can be defined as the business activity of accepting and safeguarding money would by other individuals and entities.
Operation: This is seen as job or task consisting of one or more elements or sub-tasks performed typically in one location.
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