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CONFLICT RESOLUTION AS A TOOL FOR EFFECTIVE MANAGEMENT IN AN ORGANIZATION: A CASE STUDY OF SOME SELECTED FIRMS IN UYO

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CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Conflict is inevitable in every society as well as organization. It occurs within groups, individuals, organization, and government and even among family members. Conflict between groups or organization. Potentially improves team dynamism (Mary Ann, 2000). Conflict management skills is necessary for management of conflict in any organization.  For nay organization to be effective and efficient performing its activities. Here is the need for mutual co-existence and understanding member of the organization. However, conflict within an organization can emerged as a result of individuals, difference, ambitions or from villainy between sub-groups or factions (Dennis, 2006).

Conflict is generated from emotion and frustration and has a detrimental impact on group or organizational outcomes ie information processing ability. Cognitive function of group members, attribution of group member behavior group loyalty. Work group commitment intent to stay in the present organization and job satisfaction (Jameson,2007).

Organization conflict is a state of discord caused by the actual or perceived opposition of needs, value and interests between people working together. Conflict takes many forms in organization there is the inevitable clash between formal authority and power and those individual and group. Affected most organizational conflict are as a result of agitation by workers unions for improve condition of service and other welfare packages. In the recent past organize labour, government and owners of enterprise  have been constraint with the problem of industrial conflict, hence conflict resolution as activities of industrial relation become very necessary following the disagreement between workers and management repetition (employer and employee) on the matter pertaining to either policy formulation on the welfare  of workers in an organization or workers participation in decision making process on matters that boarders on their interest and welfare.

Jornab (2007), urges that agitation by worker unioun for improved condition of service and other welfare package are almost not in consonance with the interest and expectation of employers the very foundation of industrial conflicts. Hence, the need to examine conflict resolution as a tool for effective management in an organization.

1.2 STATEMENT OF THE PROBLEM

Productivity in most organization have comparatively taken a nosedive sequence to frequent industrial conflict, the frequent agitation by workers for improved working condition and workers interest and right. Hence optimal productivity has been hampered because of frequent industrial conflict as such many organizations has restored to different means of resolving such conflict because of its intended negative consequences such as down toll, which will affect sales, production decline, patronage and profit margin

  1. OBJECTIVES OF THE STUDY

The objectives of the study are as follows:

  1. To identify the causes of conflict of conflict in an organization
  2. To examine the relevance of effective conflict management in an organization
  3. To examine the criteria for effective conflict resolution in an organization
  4. To investigate the impact of conflict on organization performance
  5. To proffer possible solutions to conflict in an organization
  1. RESEARCH QUESTIONS

The research questions that will guide the study are:

  1. What are the causes of conflict in an organization?
  2. What is the relevance of effective conflict management in an organization?
  3. What are the criteria for effective conflict resolution in an organization
  4. What impact does conflict has on organization performance
  5. What are the possible solutions to conflict in an organization
  1. HYPOTHESES
  1. There are no causes of conflict in an organization
  2. Conflict management is not relevant in an organization
  3. There are no criteria for effective conflict resolution in an organization
  4. Conflict does not have any impact  on organization performance
  5. There are no possible solutions to the problem of conflict in an organization
  1. SIGNIFICANCE OF THE STUDY

The study will be beneficial to cooperate organization as they utilize the finding in policy formulation regarding conflict management in their organization. The study will add to existing knowledge on conflict resolution and would be useful reference materials to individuals, students as well as scholars who may wish to undertake a similar research.

Most importantly, the study will go a long way in putting an end to unnecessary unrest in the corporate and will enhance productivity, peaceful co-existence between management and employee which will have positive impact on sales, profit, management and maximum enhancement of labour. The research will also serve as a reference point to further research work.

  1. SCOPE OF THE STUDY

The study cover the examination of conflict resolution as a tool for effective management in organization. To this end the study will identify the criteria for effective conflict resolution as well as the relevance of effective management system in an organization. The study will equally identify the causes of conflict in organization and would proffer solutions to such problems.

  1. LIMITATIONS OF THE STUDY

For the fact that this study is restricted to Sona System Association Business Management Limited (SSABML) it is not certain if the same result would be obtained if the survey is done on a different area for the fact that the questionnaire as well as the survey design are used as the instrument and the research design respectfully. It is not certain if other kind of instruments as well as research design could yield the same result.

Other limitations arise from the uncooperative attitude of respondents as well as their non-challant attitude. This affected the validity of their response. As such incoming students as well as individual who may wish to conduct a further research should take this into cognizance.

  1. DEFINITION OF TERMS

Conflict:  This is a process in which one party that it interest is being opposed or negatively affected by another party.

Management: Management is the act of getting things done through people.

Conflict Management: Is a communication process in an organization that a solution when conflict arise

Organization: This is a framework for getting thing done.

Strike: This is temporary withdrawal or withholding of labour power with the hope of raising its price by improving the payment of wages and other condition of employment .

Lockout: This refer to management refusal to allow employees to work.

Trade Union: This is a combination of workers or employers association form for the main purpose of regulating the term and conditions of employment of workers.

Production: This is the process of transforming resources such as raw materials, labour and capital goods into finished product and services.

SSABML: This is an acronym for Sona System Association Business Management Limited

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