THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) TO MODERN SECRETARIES
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ABSTRACT
This research work has been carried out to determine the challenges of information and Communication Technology (ICT) to modern’s secretaries.
This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines, proper funding of institutions and procurement of modern machines and equipment. Information and communication Technology (ICT) training and development strategies to secretarial staff in the organizations. Development of social and physical infrastructure within the government and organizations towards enhancing effective and efficient performance of the staff. However, the final recommendations are good proposals for any organization to adopt in order to make its secretaries more effective and efficient.
The research work present the issues, challenges and strategies in this regard with reference to some selected organizations in Port Harcourt, River State.TABLE OF CONTENTS
Title page
Approval/Certification
Dedication
Acknowledgement
Table of contents
List of Tables
Abstract
CHAPTER ONE
INTRODUCTION/BACKGROUND TO THE STUDY
Statement of the problem
The objective/purpose of the study
Scope or Delimitation of the study
Research question
Hypothesis
Significance of the study
CHAPTER TWO – LITERATURE REVIEW – 2.0 INTRODUCTION
2.1 Definition of the secretary
2.2 Secretaries before ITC
2.3 Challenges of information and communication technology to modern secretaries
2.4 The challenging functions of the secretary
2.5 Development of modern secretaries
2.6 Information and communication technology
2.6.1 Trends in information technology
2.6..2 Office Autronation
2.6.21 Electronic mail service
Tlex service and Deliver
Facsimile Transmission (fax)
Networking
Internet
World wide web (WWW)
Intranet
Electronic Shopping
Record keeping and management
Management Information System (MIS)
Communication technology
CHAPTER THREE – RESEARCH METHODOLOGY
Introduction
Sources of Data collection
Population of the study
Sample and Sampling producer
Instrument for Data collection
Validation of the research Instrument
Reliability of the Research Instrument
Method Administration of the Research Instrument
Method of Data Analysis
CHAPTER FOUR
Data Presentation, Analysis, Interpretation and summary of Results/Findings.
Discussion of Results
Conclusions
Implication of the Result
Recommendations
Suggestion for further Research
Limitation of the study.
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