STAFF MOTIVATION AND PRODUCTIVITY IN AN ORGANIZATION (A CASE STUDY OF UBA BANK ILORIN)

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CHAPTER ONE

l.0     BACKGROUND OF THE STUDY

Motivation can be defined as an internal psychological process whose presences or absences is inferred from observed performances.

Motivation can also be defined as an inner urge that derive or geared people to perform.

People differ not only in their ability to do, but also in their love to do”, this love is (called motivation) it depends their strength of their motives.

Motivation is an internal driving force which result in persistent behaviour directed towards a particular goal.-

PUGH (1991;53) assert that motivation is a perennial organization problem, which change from generation to generation as economics condition and social valued changes. He then define it as a decision making process through which the individual chooses desired outcome and set in motion the behaviour appropriate to acquiring them.

CORR1FIN (1992;127) define it as a set of forces that cause people to behave in particular way, according to him, motivation ability and environment determine performance. It is an emerging force that induces or compels and maintains.

NWACHUKU (1981), Motivation is a general term applied to the entire class of derives desires, needs, and wishes, and so on it is the act of influencing and stimulating individuals, to action/work it is a process which governs the choices made by person among various forms of voluntary action.

1.1     INTRODUCTION

Motivation is a management tools, management is very exciting and dynamics discipline which has a special appeal to people who aimed at getting things done in an effective and efficient way, the art of defining management is however not easy.

Management can be view from different aspect of main’s activities in his effort to achieve the stated objective of an   organization   effectively and efficiently white  some people has the terms that help  management to operate, control, and ‘co-ordinate effectively and efficiently.

Motivation is a process and manner in which the objectives of an organization are achieved through the combinations and co-ordination of the available resources which are motivation of work to increase the level of productivity.

However, for implementation to work out effectively there are some management skill, needed by managers which will assist in carrying out his/her duties in an organization effectively.

Robert Katz classified skill as basic of works to help managers to work effectively in an organization.

In his book called managerial techniques and skills (1862)pg 63

1. Technical skills: This is the ability of a manager to use tools and procedure and techniques in Specialized field,
2. Human skills: This is an ability of the mental that requires understanding and motivates people

to achieve the stated goals,

iii. Conceptual skills: Is also a mental ability require of manager to co-ordindate and integrate all

the interest of an organization.

Finally, this study will look into management skill, how it has helped early organization and in our modern days with it usefulness in staff motivation and it productivity in an organization.

1.2   STATEMENT OF THE PROBLEMS

In every organization today, there is a huge tendency that the organization will be facing- problem within and outside the organization.

The internal problem which may also arise from the part of the productivity and how to motivate work.

First if there is financial problem, when the organization is handicap financial on the increase of improving it product and not by able to maintain it services, their worker may not be motivated to the extends needed more over salary of work may be affected and this will reduce staff ability and effort on productivities.

Secondly, if there is no accurate about the time lay between the satisfaction of the lower level and emergence of a higher level needs.

However, main problem that this organization may encountered as at present is the completion of the questionnaires because some of these staff were very busy as a result of change of management.

Thirdly political and economics problems currently facing the country, make it difficult for the organization to set as much as possible for motivation system are likely to be facing job enrichment, if the job environment and job itself is not enriched by any means, then the worker will not be motivated, which may also affect the level of productivity and effort of worker-will be reduce.

Also, if in any motivation system there is no improve in any forms, then problem will occur if there is no dynamic improvement in procedure, guideline of work and the management is statistic then, worker will not be motivated.

Any organization that does not give records or account for work that have been alone in every work place, this will also encourage the worker and there will be problem in the system and. it will not move worker to add effort because the effort is not accounted for, which say without accounting for work done then performance appraisal will not be encouraged.

Finally, if there is no career development mode for worker (staff, the organization will be a garbage in and out of the system, organization should set career development arena for staff.

1.3   OBJECTIVES OF THE STUDY

The main .objective and purpose of the study is to find out the impact of the staff motivation and
productivities in an organization. The objectives of the study is as follows:
i.    Significance of the staff motivation in Kwara Hotel

Limited Ilorin.

1. How productivity is to be handle in Kwara Hotel and it usefulness of their services,

• Highlight the connection between motivation, productivities and efficiency,

1. To evaluate and examine the role of the kwara

hotel management board and the Kwara Hotels

Management in the staff.

1. To cross check the motivation made and techniques on the yearly bases.
2. Motivation will be used to check and know the

level of worker ability and how to pool his/her

effort forward in work,

vii.   The planning procedure will be checked on how to

improve worker/staff ability on productivity.

1.4   SIGNIFICANCE OF THE STUDY

Motivation is the essence of effective management is the focal point of any management procedure to compensate work on their ability.

However, motivation to me is the lifeblood of any organization, the ability to transmit measure of work ability and to react to them in an organization.

This-project will throw light on the issue that effect motivation in Kwara Hotel Limited, Ilorin, Kwara Hotel Limited is taken as the case study. The study will look at the different of motivation use in Kwara Hotel Limited.

1.5   SCOPE AND LIMITATION OF THE STUDY

The research work is mainly to lay emphasis on the staff motivation and productivity on organization.

A close look will be made into Kwara Hotel Limited motivation system, the research work comprise of the relevant roles and importance of motivation in an organization.

This lead us to know how the hotels manager motivate her workers and react to such motivation.

Discussing the motivation system will help to check and ensure that employee effort’ are well compensated.

Also, workers who are not working to the level of organization will be compensated.

1.6  THE PLAN OF THE STUDY

The plan of the study is to motivate staff in the organization. The case study of Kwara Hotel Limited, Ilorin. Staffs in an organization can be motivated in different ways, motivation of staff is design and also introduced in order to maintain good organization name and integrity and to increase production scale and good product quality in cases of Production Company or firms. In an organization like Kwara Hotel Limited, Staffs with good customer relations or good moral will earn the organization good name. The following are ways of motivating staff in an organization.

1. Introduction
2. Provision of souvenirs
3. Salary increment
4. Provision of welfare services

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